Refund policy

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item.
Customers have 14 days from the date they receive their item to initiate a return.
In the event that a wrong item has been sent out by Plethora Parts, we will cover return shipping costs.
For customers who received the wrong item(s), they must be in the original packaging. Packaging that is damaged, unfit for resale or parts missing will incur a 40% restocking fee.
To start a return, you can contact us at sales@plethoraparts.com.au. If your return is accepted, we’ll send you instructions on how and where to send your package.
We will rectify the issue once we receive the original item back from the customer.
Items sent back to us without first requesting a return will not be accepted.

Exceptions / non-returnable items

Please ensure that the purchased item will fit the intended vehicle, incorrectly ordered parts cannot be returned and/or refunded.
Items that have been opened, test fitted/used, have damaged packaging, or contents lost/damaged will not be accepted for a return.
Unfortunately we are unable to return any original shipping costs on the original purchase invoice.
Certain types of items cannot be returned, custom products (such as special orders or personalised items).
We also do not accept returns for hazardous materials, flammable liquids, or gases.
Unfortunately, we cannot accept returns on sale items, gift cards and/or change of mind.
Any authorised returns are subjected to a 25% return fee when refunded via your original purchase method.

Cancellations

Orders cancelled after they are placed and prior to shipment will be subject to a 25% cancellation fee of the entire order.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded via your original payment method.
Please remember it can take some time for your bank or credit card company to process and post the refund too. We are not liable for associated transactional costs.
Item(s) are subjected to availability, if we are unable to provide the you with an item ordered, you are entitled to a full refund of the purchase price of the item and any associated costs we have charged for the item.
Plethora Parts cannot be accountable for any additional costs involved outside the original purchase.
By purchasing from Plethora Parts you are agreeing to the Return Policy outlined above.

Warranty

All products will come with a 12 month warranty from date of purchase and may be returned if found to be faulty within the warranty period.
Damaged items caused by incorrect installation, misuse, altered, abused or not used for intended purposes will not be covered under warranty.
The customer is responsible for shipping costs associated with warranty claims.
Please contact us at sales@plethoraparts.com.au for any warranty claims.